P&Y Maple Dreams Hospitality
Helping Ontario B&B’s and Hotels Hit 5 stars
Solving the problem you feel daily.
The Real Cost of 4.2 Stars that
Owners Care About
★★★★x
“Fermentum nulla non justo aliquet, quis vehicula quam consequat duis ut hendrerit.”
Juanita Moran
- If 15 rooms x40/night = $12,000/Month extra
revenue just moving 4.2 to 4.8 stars - 4.8 Stars lets you charge $30 to$60 more/night
- 4.8 Stars = Guest Rebook +tell Friend
- Question: How much is 0.6 Stars worth to you?
The Problems Many Owners Feel Daily…
- Your guest expect 5 Stars, Your rating says 4.2
- Guests text you 10 times, WIFI? Check in? Coffee nearby?
- One bad review about dirty room kills 10 bookings
- New Luxury Condos /Hotels Steal your guests with pools and marketing
- You are running the Property, and The Help Desk and Replying reviews
- RESULT: LOWER RATES, EMPTY ROOMS, MORE STRESS
- Your guest expect 5 Stars, Your rating says 4.2
- Guests text you 10 times, WIFI? Check in? Coffee nearby?
- One bad review about dirty room kills 10 bookings
- New Luxury Condos /Hotels Steal your guests with pools and marketing
- You are running the Property, and The Help Desk and Replying reviews
- RESULT: LOWER RATES, EMPTY ROOMS, MORE STRESS
The P&Y Solution…The 5-Pillar 5-Star System
- Review System and Automation… automated texts/
emails as happy guests for reviews. Bad experiences
come to you first - Staff Training OPSs – Housekeeping Standard. Exact checklists from Hotel housekeeping
- Monthly Audit and coaching…
- Touch Stay digital guide book
- We reply all reviews
How P&Y Hospitality leverages 5-star reviews to drive direct web bookings
Touch Stay: Your 24/7 help desk, but fully automated.
Touch stay digital guidebook on every guest’s phone
- Before arrival: Check in Video + Door code
- During Stay: Wi-Fi, Netflix, rules “call host” button
- Local Tips: My guide to Best coffee, Trails, restaurants
- After Cheek out: Automatic 5 Start Review request
Host result
- 86% fewer question’s
- Guests relax quicker and leave 5-Star
Proof it works… Airbnb rescue
I almost gave up. Bookings dropped 60%
- Stopped Competing on Price, started competing on
experience. - Free Surfboard – Custom Lessons with local Carlos
- Standard Check in – video intro to coffee shop owner
The result
- 5 Star reviews “Authentic Experience”
- 40% rebook rate vs 5% before
- 12,400 impressions on 1 post
The 90’s Plan
Month 1: Setup + Quick Wins
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Week 1: Touch Stay guidebook built + Staff SOPs delivered
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Week 2: Review Automation Live + reply old reviews
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Week 3: On Site training with staff
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Week 4: First 10 new 5-Star reviews
Month 2-3 Climb + lock in.
-
Rating Climbs 4.2 to 4.5 to 4.8
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We add more local Secretes guest love
-
You change $40 night more with confidance
Changes that boost reviews
Satisfied customers… better reviews
Starter
- Starter $499/Month Growth $699/month only 2 spots, Partner $1999/Month
- Review system+ Automation
- Staff Training SOPs
- We reply to Reviews
Touch Stay Set up + management
- Touch Stay Set Up + Management $99/yr included
- Monthly Audit + Coaching 1 call, 2 calls + on site weekly check Up ins
- Set Up fee $499 Waived $499
Return on Investment
Investment
$699/month + $99/year (+ $8.25/month for Touch Stay App)
Return
15 rooms x $40 x 20 nights = $12,000,/month extra
Breakdown
Your cost is 5.8% – you keep 94.2%
Bonus
Less stress. Fewer late-night messages. Better occupancy year-round.
Meet the team behind P&Y
Yosamu Semugoma
Partner
Yosamu leads partnerships with Ontario hosts, helping owners see exactly what a half-star is worth — and how to earn it.
Pamela
Partner
Pamela turns five-star stays into stories that fill calendars, running the campaigns and content that drive direct bookings.
John Gardner
Partner
John brings the consulting and operations experience behind P&Y’s systems, keeping everything practical and results-focused.
Jewels Semugoma
Sales
Driven and persuasive, Jewels excels at building lasting client relationships and identifying key needs. She consistently exceeds targets by transforming complex challenges into clear, tailored hospitality solutions.